Real-time information needs evolve according to the progress of the skier throughout the day at the resort. In the same way, the information itself evolves depending on mountain operations constraints and weather conditions. LumiPlay is an intelligent software that supports ski resorts so that they can broadcast the right message at the right time in the right location.
- Prior to arrival: The guest looks for information about snow conditions, ski area opening and weather forecasts by consulting the snow report on the resort’s website or mobile app.
- At the beginning of the ski day: Before putting on skis, the guest plans his day step by step and determines a ski itinerary depending on current trail and lift openings, grooming status, weather conditions, and events. Real-time information on digital signage at main departure points, the ticket office or any guest service facilities is crucial at this stage. Resort marketing messages also help the skier to make decisions.
- During the ski day: The guest needs to be informed about any mountain operations changes. Dynamic trail maps are indispensable as they instantly give the latest information about opened or closed trails.
- Après-ski in the village: The guest can plan his evening at the resort knowing at any time the schedule of activities with the help of information displayed on indoor or outdoor screens. With the same system, the resort can also promote restaurants, retail and partnerships.
Throughout the day, the real-time information made possible by LumiPlay accompanies the skier to ensure he is not only well-informed but that he has made the most of his day for the best possible experience. In turn, the resort gets its ROI with a reliable, time-saving centralized system that also promotes its products and partnerships.